Processing time: 7-10 business days
Shipping time (for US): 15-20 business days
Overseas shipping (except US): 18-25 business days
These are based on date in average.
More or less time may needed for different items.
Please don't worry, order as soon as possible, delivery in time.
Eligible for return: Wrong or damaged item (Except for customer's error personalization information).
Return within 7 days after delivery date.
Refund & Exchange issued within 5-7 business days.
If you didn't get a reply from us after sending your email, the reason may be:
1.It come to our rubbish bin, so we didn't see it.
2.We replied but the message has been blocked into your transh.
Whatever, please contact us by Facebook Messenger asap, our Facebook is:UmPets or click here: